Agento provides an AI Operating System for enterprise workflow automation, including the Skills Engine, Workflow Orchestration, Agent Shield, Model Router, MCP Gateway, Operator sandboxes, and Evidence capture.

The Services are delivered as software-as-a-service. Specific features, limits, and SLAs are set out in your Order Form, the applicable Plan description, and incorporated documentation.

You are responsible for the accuracy of your account information, the security of your credentials, and the actions taken through your account. You must not share credentials or attempt to circumvent rate limits, quotas, or access controls.

You retain all rights to your Customer Data. You grant Agento the limited rights to host, process, transmit, display, and, where applicable, hand off Customer Data to AI models invoked by your workflows, solely to provide the Services.

We retain all rights to the Services, including the platform software, documentation, and improvements derived from anonymised telemetry. We do not use Customer Data to train foundation models, and we do not allow third-party model providers we route to via the Model Router to retain Customer Data for training.

You are responsible for ensuring you have the rights to push Customer Data into the Services, and for the legal basis on which AI workflows process personal information you supply.

The Services rely on sub-processors and on third-party AI models routed via the Model Router. The current list is published at /security. Your use of third-party models is also subject to those providers' terms, which we surface during connector configuration.

Fees are set in your Order Form or, for self-serve plans, on /pricing. Fees are billed in advance, are non-refundable except as required by law, and exclude taxes. Late payments accrue interest at the maximum rate permitted by applicable law from the date due until the date paid.

These Terms run from the Effective Date until terminated. Either party may terminate for material breach if not cured within 30 days of written notice, or immediately for insolvency events. We may suspend the Services for non-payment, security risk, or violation of Section 3.

On termination, your access ceases. We provide a 30-day window during which you may export Customer Data via the Services, after which we delete it per the DPA.

We warrant that the Services will be provided with reasonable skill and care, materially as described in our documentation. Outputs of AI models are probabilistic and may be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for evaluating outputs and configuring approval gates before using outputs to make consequential decisions.

To the maximum extent permitted by law, the Services are otherwise provided as is and we disclaim all other warranties, express or implied. Some jurisdictions, including Australia, imply non-excludable consumer guarantees; nothing in these Terms is intended to exclude those guarantees, and our liability for failure to meet them is, where permitted, limited to re-supply of the Services.

We will defend you against third-party claims that the Services, used as permitted, infringe intellectual property rights, and pay damages finally awarded, subject to prompt notice, sole control of defence, and your reasonable cooperation.

You will defend us against third-party claims arising from your Customer Data, your use of the Services in breach of these Terms, or your unlawful processing of personal information.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party's aggregate liability is capped at the fees paid or payable by you in the 12 months preceding the claim. The cap does not apply to amounts owed under indemnities, breach of confidentiality, or wilful misconduct.

Each party will protect the other's Confidential Information using at least the same care as for its own confidential information of similar sensitivity, and not less than reasonable care.

These Terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria.

Notices to Agento: legal@agento.com.au. A postal address for service is available on request via the same address. We may update these Terms; material changes will be notified at least 30 days in advance for paying customers. Continued use after that date constitutes acceptance.

Entire agreement, severability, no waiver, no assignment without consent (except to a successor of all or substantially all assets), survival of clauses by their nature, apply.